OUR MISSION
Our design process and systems are dedicated to delivering a world-class customer experience both internally and externally. We foster a strong culture through team engagement and ownership, empowering our employees to excel. By the business potential in the post-sale market we create lean workflows that enhance efficiency and profitability. With decades of experience in building exceptional service teams, we help companies avoid costly implementations and streamline operations.
OUR APPROACH
We embrace a people-first mindset. As an employee-owned consulting group, we are dedicated to your success, working together to achieve our goals. Your success means everything to us.
Holistic Solutions: Customized strategies for each client. We focus on comprehensive approaches tailored to individual needs.
Harness data-driven insights through analytics to decision-making. Transform raw data into valuable information that informs your choices and drives success, helping you understand trends and improve efficiency.
Continuous Improvement: Partnering for Sustainable Growth. Together, we create an environment of ongoing enhancement that drives long-term success and sustainability.
OUR PEOPLE
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A Global Service Operations Executive with more than 25 years in the medical device space… Mostly in the neurosurgical and oncology space, the last 9 leading service operations for the leader in the aesthetic laser industry
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A Sales/Logistics Operations high achiever with experience implementing and executing logistics, CRM solutions, and sales operations in the aesthetic laser industry
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A Service Sales leader with more than 15 years building the number one service revenue team in the aesthetics industry
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A Business Analyst with over 30 years of experience in Accounts Receivable, Invoicing, Cash Application & Reconciliation, Sales Reporting, including tracking Actuals vs. Budget, Commissions Calculations, Accruals & Payroll Processing
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An IS executive with over 20 years of expertise in implementing systems and processes in Service and Operations
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Senior Business Analyst with over 15 years experience in creating innovative strategies and solutions for Customer Success, Sales, Engagement, eCommerce and CRM platforms.
KEY CAPABILITIES
Sales and Service Operations
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Inventory Strategy and Management: Efficient handling and optimization of inventory levels.
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Fleet Management and Procurement: Oversight of company vehicles and procurement processes.
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Training Strategy and Management: Development and implementation of training programs for staff and customers.
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Employee/Customer Engagement Strategy and Management: Strategies to enhance engagement and satisfaction among both employees and customers.
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Design for Service Consultation and Strategy: Incorporating service considerations into product design and development.
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Commercialization of Service Strategies and Implementation: Execution of service strategies to enhance revenue and customer satisfaction.
Clinical Education Operations/ Engineering
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Clinical Education
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Organization Design: Streamlined teams for efficient operation.
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Process Flow and Management: Standardized workflows for consistency.
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Commercialization of Clinical Education: Integration into sales strategy for revenue.
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Customer Enablement Through Usage: Tailored education for increased ROI
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Operations/Engineering
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Cost Optimization Strategies: Product/process/logistics cost reduction strategies.
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Launch Success: Proven methods for successful product launches.
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Refurbishment Design: Efficient workflows for refurbishment projects.
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Time to Repair: Swift response protocols for minimal downtime.
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IoT Integration: Real-time monitoring and predictive maintenance.
WHY CHOOSE NSTS?
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Proven Track Record: NSTS has the expertise to design and implement all your service operations needs and beyond.
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Tailored Solutions: We integrate/build with your teams to understand and own the success of your customers journey… the team is our #1 priority in all that we do!
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Collaborative Approach: Our success is only measured by your success… no theoretical exercises!… only proven processes with measurable outcomes!